We have heard so much about chatbots in the last few years, but what can they really do, and do they really add value? In this new report from our research team, we examined the landscape to uncover all of the providers, talked with the biggest and/or most progressive vendors in the industry, and wrapped in all 26 into this report.
We answer that question in the report along with sample data on ROI, metrics to consider, and more.
The Bots are Here: Here’s Why That’s a Good Thing
For years, automated chatbots have been used to support customer service, sales, and other business conversations. However, chatbots also make up one of the hottest segments in the talent acquisition technology market today. These tools allow employers to change the game, creating a more positive candidate experience and capturing a higher share of candidates visiting their career pages and other employer brand properties.
For reference, the simplest form of a chatbot will interact with visitors to a website, ask and answer questions, and take users through a pre-defined series of steps to the conclusion. However, as you’ll see, the functionality of chatbots can vary greatly. These tools are used for everything from applications and interview scheduling to new hire check-ins and more. And they are getting smarter, too.
In terms of support or service, this is tier zero support. When you call your internet service provider with a question or issue and have to talk to a person, that’s tier one. When that person can’t help and you are elevated to the next level, that’s tier two, and so on. Tier zero is when you are able to resolve the problem or answer your question without having to talk to a person, saving time, money, and effort that can be put towards more valuable activities.
Check out the link below to see the full list of providers and what they can do to solve the industry’s toughest recruiting challenges.
Ben Eubanks is the Chief Research Officer at Lighthouse Research & Advisory. He is an author, speaker, and researcher with a passion for telling stories and making complex topics easy to understand.
His latest book Talent Scarcity answers the question every business leader has asked in recent years: “Where are all the people, and how do we get them back to work?” It shares practical and strategic recruiting and retention ideas and case studies for every employer.
His first book, Artificial Intelligence for HR, is the world’s most-cited resource on AI applications for hiring, development, and employee experience.
Ben has more than 10 years of experience both as an HR/recruiting executive as well as a researcher on workplace topics. His work is practical, relevant, and valued by practitioners from F100 firms to SMB organizations across the globe.
He has spoken to tens of thousands of HR professionals across the globe and enjoys sharing about technology, talent practices, and more. His speaking credits include the SHRM Annual Conference, Seminarium International, PeopleMatters Dubai and India, and over 100 other notable events.