Problems The Technology Solves
Most organizations express a firm commitment to equality and inclusion, where all employees have the opportunity to thrive. Despite this commitment, inequalities remain. In the US today there are significant pay gaps based on gender, race and disability and a dearth of Black and minority ethnic talent at senior levels. These statistics show that despite decades of focused effort, employers continue to find building diverse and inclusive workplace culture a real challenge. The business case for an approach based on inclusive corporate cultures has never been clearer, and the reputational risk and legal exposure of inaction have never been greater. Target setting and affirmative action can help, but they do nothing to address the root causes of inequality deeply ingrained in corporate culture. Good intentions and reassuring words are not enough to improve employee experience in a company.
Tivian expects more companies to be pressed for diversity disclosures, which raises compliance concerns for all stakeholders. The simple but powerful assessment model provides a way of making culture tangible and understandable, establishes a common commitment to action and gives everyone involved a vocabulary to discuss it. Crucially, it also identifies the specific management and leadership behaviors which will help you to achieve and maintain a truly inclusive culture. CultureQuest is a multi-award-winning online assessment and improvement management toolkit to help organizations measure and track progress towards a building a more diverse and inclusive workplace culture. It is a platform that gathers employee feedback from across an organization, presents the findings back to leadership and employees at all levels while incorporating tools to actively involve everyone in the improvement process.
CultureQuest supports improvement action at all levels. For example, employee feedback is integrated with HRIS data to give a complete picture of employee experience. This can then be used by senior leadership or HR to improve talent management processes or implement leadership development programs for example. The fact that these can be truly evidence-based means that improvement initiatives can be targeted in a way that takes the guesswork out of the equation. Just is important is the fact that the impact of any improvement initiatives can be tracked in real time. For example, if an employer invests a large amount of time and money in large scale unconscious bias training for managers, the CultureQuest assessment can measure the impact this is having on the experience of the people those trained actually manage. This can help prevent wasting resources on initiatives that are not having the desired impact.
Ben Eubanks is the Chief Research Officer at Lighthouse Research & Advisory. He is an author, speaker, and researcher with a passion for telling stories and making complex topics easy to understand.
His latest book Talent Scarcity answers the question every business leader has asked in recent years: “Where are all the people, and how do we get them back to work?” It shares practical and strategic recruiting and retention ideas and case studies for every employer.
His first book, Artificial Intelligence for HR, is the world’s most-cited resource on AI applications for hiring, development, and employee experience.
Ben has more than 10 years of experience both as an HR/recruiting executive as well as a researcher on workplace topics. His work is practical, relevant, and valued by practitioners from F100 firms to SMB organizations across the globe.
He has spoken to tens of thousands of HR professionals across the globe and enjoys sharing about technology, talent practices, and more. His speaking credits include the SHRM Annual Conference, Seminarium International, PeopleMatters Dubai and India, and over 100 other notable events.