How Smartsheet Built an Equitable Employee Experience with Fuel50
Fuel50: Driving Workforce Agility and Talent Mobility
Fuel50 is a global leader in talent mobility, delivering an AI-powered Talent Marketplace that combines skills, science, and architecture to foster internal mobility, workforce agility, and employee development. By seamlessly integrating with leading HRIS, ATS, and LMS systems, Fuel50 empowers organizations to future-proof their workforce, close skill gaps, and align talent strategies with business goals. Trusted by organizations like the United Nations, Johnson & Johnson, and CVS, Fuel50 supports employees globally in discovering opportunities tailored to their skills, talents, and aspirations.
Fuel50 is a winner in the 2024 HR Tech Awards program. The following case study was a major contributor to Fuel50’s entry and subsequent win. For more information, please visit HRTechAwards.org.
Smartsheet’s Journey to Building an Inclusive and Engaging Talent Experience
The Challenge: Low Engagement and Limited Development Opportunities
Smartsheet, a leader in cloud-based work management solutions, prides itself on fostering an inclusive and collaborative work culture. However, as the organization expanded, internal feedback revealed a lack of visibility into career development opportunities. Employees expressed a need for greater access to learning, mentorship, and career progression pathways.
This gap in talent development contributed to attrition and low engagement, prompting Smartsheet to seek a solution to:
- Enhance visibility into career paths and opportunities.
- Provide equitable access to learning and mentorship.
- Empower employees to take ownership of their career growth.
The Solution: Fuel50’s Talent Marketplace
Smartsheet implemented Fuel50 in a phased rollout, starting with smaller groups of early adopters. The platform’s dynamic talent ontology transformed the organization’s traditional skills taxonomy, enabling:
- Comprehensive Skills Mapping: Identification of skills, roles, capabilities, and technologies to better understand workforce potential.
- Personalized Career Pathways: Tailored recommendations based on individual skills, interests, and aspirations.
- Enhanced Mentorship Opportunities: Cross-functional and global mentorships that foster meaningful connections.
- Equity and Inclusion: Access to Employee Resource Groups (ERGs) and opportunities for all employees, regardless of role or location.
The Results: An Engaged and Future-Proofed Workforce
Since implementing Fuel50, Smartsheet has achieved transformative results:
- 73% Satisfaction Rating: Employees reported high satisfaction with the platform.
- 7,312 Skills Assessed: Comprehensive skills mapping provided actionable insights for workforce planning.
- 24,606 Career Engagers Assessed: Employees gained clarity on their motivators and development goals.
- 64% Returning Users: High engagement and repeat usage demonstrated the platform’s value.
- 45 Mentor Relationships: New mentorships fostered cross-functional and global collaboration.
- 785 Roles Targeted: Employees identified and pursued meaningful career opportunities.
Conclusion: A Model for Equitable Employee Development
Fuel50 has empowered Smartsheet to build a workplace where every employee feels connected, valued, and equipped to grow. By embedding the Talent Marketplace into onboarding, training, and performance processes, Smartsheet has created an inclusive culture that prioritizes equity and development.
For organizations seeking to enhance employee engagement, foster internal mobility, and future-proof their workforce, Smartsheet’s success demonstrates the transformative power of Fuel50’s Talent Marketplace.
Ben Eubanks is the Chief Research Officer at Lighthouse Research & Advisory. He is an author, speaker, and researcher with a passion for telling stories and making complex topics easy to understand.
His latest book Talent Scarcity answers the question every business leader has asked in recent years: “Where are all the people, and how do we get them back to work?” It shares practical and strategic recruiting and retention ideas and case studies for every employer.
His first book, Artificial Intelligence for HR, is the world’s most-cited resource on AI applications for hiring, development, and employee experience.
Ben has more than 10 years of experience both as an HR/recruiting executive as well as a researcher on workplace topics. His work is practical, relevant, and valued by practitioners from F100 firms to SMB organizations across the globe.
He has spoken to tens of thousands of HR professionals across the globe and enjoys sharing about technology, talent practices, and more. His speaking credits include the SHRM Annual Conference, Seminarium International, PeopleMatters Dubai and India, and over 100 other notable events.