How Quantum Workplace Helped Seacoast Bank Build a Culture of Listening and Engagement
Quantum Workplace: Empowering Employee Success Through Engagement and Performance
Quantum Workplace is redefining how organizations drive employee success by creating tools that prioritize engagement, performance, and alignment. With over two decades of data and methodology backing its solutions, Quantum Workplace has become the trusted partner for organizations seeking to inspire impact and build a magnetic culture.
Founded in 2002, Quantum Workplace empowers mid-sized to large organizations across industries like professional services, finance, and life sciences. Their platform is not just an analytics tool—it’s an integrated system that connects engagement and performance outcomes to business results. By providing a seamless user experience for HR teams, managers, and employees, Quantum Workplace fosters shared accountability for success across organizations.
Quantum Workplace’s employee success platform enables:
- Engagement Insights: Real-time survey results allow leaders to take immediate and meaningful action.
- Performance Management: Continuous feedback, 1-on-1s, and goal alignment tools enhance communication and collaboration.
- Talent Retention: Predictive tools identify retention risks, empowering leaders to take proactive steps to retain top talent.
Quantum Workplace’s customer-focused approach includes ongoing coaching, expert-curated templates, and responsive support. Customers achieve measurable outcomes, such as reduced turnover, increased engagement, and improved organizational alignment.
Quantum Workplace is a winner in the 2024 HR Tech Awards program. The following case study was a key contributor to this recognition. For more information, please visit HRTechAwards.org.
Seacoast Bank: Building Engagement and Empowering Employee Ownership
The Challenge: Scaling Engagement Amid Growth and Change
Seacoast Bank, a leading financial institution in Florida, prides itself on improving lives and building communities. As the company expanded through rapid growth and acquisitions, maintaining its culture of employee engagement became increasingly complex.
Key challenges included:
- Understanding and acting on employee feedback beyond annual surveys.
- Empowering managers with tools to lead engagement initiatives.
- Encouraging all associates to take ownership of engagement and culture.
“Our employees were highly engaged, but we needed a way to evolve with our growth and ensure every associate felt heard and valued,” said Olivia Kirchman, AVP, HR Business Partner at Seacoast Bank.
The Solution: Quantum Workplace’s Employee Success Platform
Seacoast Bank partnered with Quantum Workplace to implement a continuous listening strategy and empower associates at all levels to take part in engagement efforts. Key features included:
- Continuous Listening: Lifecycle and strategic pulse surveys enabled Seacoast to capture feedback during moments that matter.
- Empowered Leadership: Simplified reporting and engagement analytics gave managers the tools to analyze results and create actionable plans.
- Collaborative Engagement: Employees participated in engagement-driven 1-on-1s and served on committees to champion cultural initiatives.
“Quantum Workplace helped us create a culture where engagement is not just an HR-led activity but a priority shared by every associate,” Kirchman noted.
Breakthrough Results: Participation, Retention, and Ownership
Since implementing Quantum Workplace, Seacoast Bank has achieved transformative results:
- 95% Survey Participation Rate: Associates actively contribute to feedback initiatives.
- Reduced Turnover: Retention improved across teams, particularly in business units where targeted engagement initiatives were implemented.
- Increased Promotions: Key success metrics and promotion rates improved in specific teams aligned with engagement efforts.
- Empowered Leadership: Managers are equipped with tools and data to lead engagement strategies effectively.
Quantum Workplace’s platform enabled HR leaders to focus on strategic priorities while empowering associates to drive engagement collaboratively.
A Culture of Listening and Continuous Improvement
Seacoast Bank transformed its engagement strategy from an annual HR-led process to a dynamic, organization-wide effort. By leveraging Quantum Workplace’s tools, the bank built a culture where:
- Associates feel empowered to take ownership of their engagement.
- Leaders use data-driven insights to create meaningful changes.
- HR teams focus on enterprise-wide trends to drive holistic success.
Angel Birch, SVP, Director of Learning and Leadership Development at Seacoast Bank, emphasized, “Quantum Workplace has allowed us to spend more time analyzing trends and creating a unified approach to engagement across the organization.”
Conclusion: Empowering Success with Quantum Workplace
Quantum Workplace helped Seacoast Bank navigate rapid growth while maintaining a culture of listening, feedback, and engagement. By empowering associates and leaders alike, Quantum Workplace has transformed employee success into a shared priority.
For organizations seeking to drive engagement and performance, Seacoast Bank’s story highlights the power of Quantum Workplace’s innovative tools and personalized support.
Ben Eubanks is the Chief Research Officer at Lighthouse Research & Advisory. He is an author, speaker, and researcher with a passion for telling stories and making complex topics easy to understand.
His latest book Talent Scarcity answers the question every business leader has asked in recent years: “Where are all the people, and how do we get them back to work?” It shares practical and strategic recruiting and retention ideas and case studies for every employer.
His first book, Artificial Intelligence for HR, is the world’s most-cited resource on AI applications for hiring, development, and employee experience.
Ben has more than 10 years of experience both as an HR/recruiting executive as well as a researcher on workplace topics. His work is practical, relevant, and valued by practitioners from F100 firms to SMB organizations across the globe.
He has spoken to tens of thousands of HR professionals across the globe and enjoys sharing about technology, talent practices, and more. His speaking credits include the SHRM Annual Conference, Seminarium International, PeopleMatters Dubai and India, and over 100 other notable events.