HiringBranch: Revolutionizing High-Volume Hiring with AI-Powered Soft Skills Assessments
HiringBranch transforms high-volume hiring by enabling organizations to assess the unique soft skills required for their roles with 99% accuracy. By evaluating not just what candidates say but how they say it, HiringBranch’s AI-driven platform ensures the right talent is selected for every position. With clients spanning North America, LATAM, EMEA, and Asia, HiringBranch supports businesses in improving employee performance, reducing bad hires, and promoting workplace equity through its innovative People Skills Framework.
HiringBranch is a winner in the 2024 HR Tech Awards program. The following case study was a major contributor to HiringBranch’s entry and subsequent win. For more information, please visit HRTechAwards.org.
Fortune 50 Client: Achieving Global Standards and Reducing Bad Hires
The Challenge: Inconsistent Hiring Standards
A Fortune 50 client with over 100,000 employees faced significant challenges in creating a global standard for assessing language proficiency and communication skills in their B2B customer service centers. The previous solution failed to filter out unsuitable candidates, leading to a 4.5% bad hire rate. Each bad hire cost the organization an average of $14,900 USD, resulting in millions in losses annually.
The Solution: HiringBranch’s Soft Skills Assessment
HiringBranch collaborated with the client to implement its AI-driven soft skills assessment, combining language proficiency and communication evaluation into a single, comprehensive tool. By leveraging HiringBranch’s People Skills Framework and proprietary linguistic datasets, the client was able to evaluate candidates’ abilities with unparalleled precision.
The Results: Transformative Impact
The implementation of HiringBranch’s assessment led to remarkable outcomes:
- 400% Reduction in Bad Hires: The bad hire rate dropped from 4.5% to 0.5%.
- Cost Savings: The company saved millions of dollars annually by eliminating costly bad hires.
- Improved Quality of Hires: The assessment ensured candidates met the global standards required for customer service excellence.
Conclusion: Setting a New Standard for Talent Acquisition
HiringBranch’s innovative approach revolutionized hiring for this Fortune 50 client, delivering measurable results and substantial cost savings. By focusing on soft skills and leveraging advanced AI, HiringBranch enables organizations to confidently select top talent, reduce turnover, and improve overall performance.
For businesses seeking to modernize their high-volume hiring processes, this case study highlights
Ben Eubanks is the Chief Research Officer at Lighthouse Research & Advisory. He is an author, speaker, and researcher with a passion for telling stories and making complex topics easy to understand.
His latest book Artificial Intelligence for HR (3rd Ed) showcases how employers can balance AI adoption with a people-first approach. It is the world’s most-cited research on AI applications for HR.
His other books include Talent Scarcity, which answers the question every business leader has asked in recent years: “Where have the high-quality workers gone, and how do we hire and keep them?” It shares practical and strategic recruiting and retention ideas and case studies for every employer.
Ben has more than 15 years of experience both as an HR/recruiting executive as well as a researcher on workplace topics. His work is practical, relevant, and valued by practitioners from F100 firms to SMB organizations across the globe.
He has spoken to tens of thousands of HR professionals across the globe and enjoys sharing about technology, talent practices, and more. His speaking credits include the SHRM Annual Conference, Seminarium International, PeopleMatters Dubai and India, and over 100 other notable events.
