Frontline Workforce Insights: New Data and On Demand Access to Livestream
Last week our team ran a livestream for hundreds of employers with frontline workers. During that session, we explored topics ranging from talent acquisition and communications to feedback and scheduling/flexibility. Want to see the full session? On demand signup is here.
A few key findings from the study:
- As the graphic below indicates, today, about two out of three frontline workers are satisfied in their jobs, but that leaves approximately one-third of those workers that either have active plans to quit or are highly disengaged with their work.
- Flexibility IS possible, even in a frontline context. It just requires rethinking flexibility. For the workforce, it’s primarily defined as when I work, how I work, and how I grow.
- Just four in 10 frontline team members say their work is appreciated on a regular basis.
- When frontline workers are planning to quit, they are 5x more likely to say their company culture is “a dysfunctional mess.”
Want to hear how some companies are solving for these challenges? Here are some video highlights from the event.
How Andersen Corporation Creates Community and Connection
Micki Sievwright of Andersen Corporation talks about Circle, their internal app and intranet solution (in partnership with MangoApps) that gives their workforce a way to know what’s happening and stay plugged in.
Critical Elements for Candidate and Employee Experience at Aimbridge Hospitality
Conrad Riddle of Aimbridge Hospitality shares their successes and challenges in hiring and keeping workers in an industry known for high turnover. In partnership with Fountain, Aimbridge is making significant progress towards success.
Research Highlights from our 2025 Frontline Workforce Trends Study
In this short wrap up, I dive into some of the research findings from the study of nearly 2,000 workers. The big story: Transparency, Fairness, and Support Create a Thriving and Productive Frontline Workforce. Check out the video below to learn more.
Want to learn more about our livestreams, including what’s ahead and how to partner with us on them? Reach out to our team to learn more.
Ben Eubanks is the Chief Research Officer at Lighthouse Research & Advisory. He is an author, speaker, and researcher with a passion for telling stories and making complex topics easy to understand.
His latest book Talent Scarcity answers the question every business leader has asked in recent years: “Where are all the people, and how do we get them back to work?” It shares practical and strategic recruiting and retention ideas and case studies for every employer.
His first book, Artificial Intelligence for HR, is the world’s most-cited resource on AI applications for hiring, development, and employee experience.
Ben has more than 10 years of experience both as an HR/recruiting executive as well as a researcher on workplace topics. His work is practical, relevant, and valued by practitioners from F100 firms to SMB organizations across the globe.
He has spoken to tens of thousands of HR professionals across the globe and enjoys sharing about technology, talent practices, and more. His speaking credits include the SHRM Annual Conference, Seminarium International, PeopleMatters Dubai and India, and over 100 other notable events.