Driving Retention and Skills Transformation with Phenom’s Employee-First Solutions
Phenom: Redefining Talent Acquisition and Development with AI
Phenom is transforming talent management by creating AI-driven solutions that connect candidates, employees, recruiters, and managers across a seamless platform. By fostering personalized, skills-forward experiences, Phenom helps organizations hire faster, develop employees to their full potential, and retain top talent longer.
Phenom’s Intelligent Talent Experience platform powers career sites, chatbots, talent marketplaces, CRM tools, and workforce intelligence capabilities, enabling over 600 global enterprises to meet their talent acquisition and retention goals. Recognized for its innovative approach, Phenom has earned multiple accolades, including the prestigious Brandon Hall ‘Excellence in Technology’ awards and Deloitte’s Technology Fast 500 recognition.
Phenom’s mission to help a billion people find the right work is supported by its dedication to solving workforce challenges through intelligence, automation, and a human-centric approach to HR technology.
Phenom is a winner in the 2024 HR Tech Awards program. The following case study was a key contributor to this recognition. For more information, please visit HRTechAwards.org.
Anonymous Case Study: Building Skills-Forward Solutions for a Global Workforce
The Challenge: Closing the Internal Opportunity Gap
A global company employing over 72,000 individuals across 100+ countries faced a critical talent management challenge: internal employees found it easier to search for opportunities externally than to navigate internal job boards. This disconnect undermined employee engagement and retention, as workers felt unsupported in their career progression.
The organization needed to:
- Create a unified internal platform for employees to discover and apply for roles.
- Empower employees with actionable career paths tied to learning and upskilling opportunities.
- Foster transparency and collaboration across business units while breaking down silos.
Effie Gikas, Sr. Director of Talent Enablement, noted, “We had to fix the frustration employees faced when searching for internal opportunities and prioritize skills development to future-proof our workforce.”
The Solution: Phenom’s Talent Marketplace and Career Pathing
Phenom delivered a comprehensive solution, leveraging its Talent Marketplace to help employees explore personalized career opportunities, develop their skills, and align their aspirations with organizational goals. Key features included:
- Career Pathing: Employees received tailored career suggestions and actionable steps for upskilling, enabled by integrations with the company’s learning platforms.
- Centralized Employee Profiles: A unified data set synchronized employee skills, interests, and aspirations with HR systems, giving recruiters and managers access to real-time insights.
- AI-Powered Job Recommendations: AI matched employees with relevant opportunities based on skills, tenure, and interests, creating a transparent pathway for internal mobility.
- Skills Ontology: Phenom’s system cataloged over 43,000 unique skills, enabling the organization to understand workforce capabilities better and identify skill gaps.
Breakthrough Results: Engagement, Retention, and Skill Development
The implementation of Phenom’s Talent Marketplace resulted in transformative outcomes:
- Increased Internal Mobility: 37% of hires originated from internal moves, reducing external recruiting costs and enhancing employee satisfaction.
- Higher Learning Engagement: A 62% increase in learning platform usage tied career aspirations to skill development, enabling meaningful progress for employees.
- Enhanced Retention: Frustration levels decreased as employees discovered transparent pathways to roles they were previously unaware of.
- Data-Driven Decision Making: Over 1,500 career paths were built in under 10 months, supported by AI-driven insights into skills, tenure, and engagement trends.
Adoption and Engagement Metrics:
- 60% of employees created profiles.
- 10,500+ active monthly users.
- 117 referrals submitted daily.
- 41 new sign-ups per day.
Future Plans: Expanding the Skills Ecosystem
With the successful deployment of Phenom’s skills-based tools, the organization is now exploring Phenom Gigs and Phenom Mentoring to deepen opportunities for upskilling and internal career growth.
“Phenom has been a transformative partner,” said Gikas. “Their support has been critical to our evolution into a skills-forward, employee-first organization.”
Conclusion: The ROI of Skills-Focused Transformation
This case study demonstrates how Phenom’s AI-powered solutions can bridge gaps in internal mobility, foster skill development, and empower employees to grow within their organizations. By prioritizing skills and career pathing, companies can build resilient, engaged workforces prepared to meet future challenges.
For organizations seeking to modernize their workforce strategies, Phenom offers a proven pathway to achieving tangible, sustainable results.
Ben Eubanks is the Chief Research Officer at Lighthouse Research & Advisory. He is an author, speaker, and researcher with a passion for telling stories and making complex topics easy to understand.
His latest book Talent Scarcity answers the question every business leader has asked in recent years: “Where are all the people, and how do we get them back to work?” It shares practical and strategic recruiting and retention ideas and case studies for every employer.
His first book, Artificial Intelligence for HR, is the world’s most-cited resource on AI applications for hiring, development, and employee experience.
Ben has more than 10 years of experience both as an HR/recruiting executive as well as a researcher on workplace topics. His work is practical, relevant, and valued by practitioners from F100 firms to SMB organizations across the globe.
He has spoken to tens of thousands of HR professionals across the globe and enjoys sharing about technology, talent practices, and more. His speaking credits include the SHRM Annual Conference, Seminarium International, PeopleMatters Dubai and India, and over 100 other notable events.