How DuraServ Used isolved to Transform HR Insights and Gain Actionable Workforce Analytics
isolved: Transforming Employee Experience and People Analytics
For nearly 40 years, isolved has been at the forefront of transforming employee experiences through its innovative human capital management (HCM) platform, isolved People Cloud. Originally established to help businesses navigate COBRA, isolved has evolved into a leading provider of integrated HR solutions for businesses of all sizes.
Serving over 168,000 employers and more than 6 million employees nationwide, isolved delivers a comprehensive suite of tools that empowers organizations to optimize their employee experience—from recruitment to retirement. With a focus on data-driven decision-making, predictive analytics, and AI-powered insights, isolved provides unparalleled value to businesses seeking to improve engagement, streamline operations, and foster a positive workplace culture.
isolved is a winner in the 2024 HR Tech Awards program. The following case study was a major contributor to isolved’s entry and subsequent win. For more information, please visit HRTechAwards.org.
Case Study: DuraServ Corp. Leverages isolved for Workforce Transformation
The Challenge: Making Sense of Expansive Workforce Data
DuraServ Corp., a leading provider of loading dock and door equipment services, faced significant challenges managing its growing workforce. With a rapidly expanding footprint across the U.S. and Canada, the HR team needed a solution to make sense of the vast data accumulated in their existing HRIS system.
Key pain points included:
- Understanding historic trends in hires and terminations.
- Identifying sources of the best hires.
- Analyzing workforce demographics to inform strategic decisions.
These insights were essential for justifying workforce plans to the company’s leadership, including the CEO, president, and board of directors.
The Solution: isolved Predictive People Analytics
DuraServ selected isolved’s Predictive People Analytics for its powerful capabilities and ease of use. The solution offered:
- Clear Metrics: Actionable insights that directly addressed C-suite priorities.
- Ease of Use: An intuitive interface with a minimal learning curve.
- Quick Implementation: The system was live in under two hours.
- Predictive Modeling: Advanced analytics provided actionable workforce strategies.
The isolved implementation included a dashboard with 15 essential metrics, trended analytics over 1-year, 3-year, and 5-year periods, and drill-down capabilities by department, location, and demographics.
The Results: Transformational Insights and Proactive Workforce Planning
With isolved, DuraServ achieved a seamless transition to data-driven HR operations:
- Enhanced Data Clarity: HR and workforce data became easy to interpret, empowering HR leaders to make informed decisions.
- C-Suite Alignment: HR teams provided actionable insights that resonated with executive leadership.
- Proactive Planning: Predictive analytics enabled a forward-looking approach to workforce management.
“DuraServ is extremely pleased with the choice of isolved as our people analytics solution,” said Chad Hill, VP of Human Resources at DuraServ Corp. “We are no longer reactive in our use of HR data but are able to take action daily and stay ahead of the curve in all workforce decisions.”
Conclusion: A Catalyst for Growth
By implementing isolved Predictive People Analytics, DuraServ transformed its approach to workforce management, enabling strategic growth and operational efficiency. With actionable insights, predictive capabilities, and a streamlined interface, isolved has empowered DuraServ to lead with data-driven decisions and foster a future-ready workforce.
For organizations seeking to elevate their employee experience and make sense of complex workforce data, isolved offers a proven solution that delivers results.
Ben Eubanks is the Chief Research Officer at Lighthouse Research & Advisory. He is an author, speaker, and researcher with a passion for telling stories and making complex topics easy to understand.
His latest book Talent Scarcity answers the question every business leader has asked in recent years: “Where are all the people, and how do we get them back to work?” It shares practical and strategic recruiting and retention ideas and case studies for every employer.
His first book, Artificial Intelligence for HR, is the world’s most-cited resource on AI applications for hiring, development, and employee experience.
Ben has more than 10 years of experience both as an HR/recruiting executive as well as a researcher on workplace topics. His work is practical, relevant, and valued by practitioners from F100 firms to SMB organizations across the globe.
He has spoken to tens of thousands of HR professionals across the globe and enjoys sharing about technology, talent practices, and more. His speaking credits include the SHRM Annual Conference, Seminarium International, PeopleMatters Dubai and India, and over 100 other notable events.