#Think2019: Making People the Strongest Link in the Business
Check out the podcast episode below or scroll to read some additional insights from the event. For links to resources mentioned in the podcast please visit the podcast page.
IBM Think 2019 Event Report
Writing in from the IBM Think event in San Francisco this week. So far it’s been a very interesting series of discussions, and the recurring theme is that while AI has clear value for the business, people and skills are still the most important component of success from a business perspective.
Here are a few key points worth noting so far from the event.
HR Connects People with the Business
Business leaders know the business. It’s what they do. However, it’s on HR and talent leaders to make sure the business also knows the people. How can executives make the most of available human talent if they don’t t know what skills and competencies exist within the walls of the business?
https://twitter.com/beneubanks/status/1095398178151530496
AI is More Than Automation
AI can automate processes. It’s a core part of the value. However, the most important value proposition for AI is in helping to augment the best that humans bring to the table. By helping to offer insights at the point of need, businesses can leverage the strategic value of AI to improve a wide variety of processes and outcomes. More on this in our piece: what is Moravec’s Paradox and why should you care?
https://twitter.com/beneubanks/status/1095376483407679489
Skills and Career Pathing are Critical
Engaging people isn’t just about offering a good job–it’s about helping them become experts in their skill sets and also see a clear career trajectory. Our talent mobility model is widely respected because it helps employers to move up the ladder from passive/ad hoc approaches to more strategic, technology-enabled ones.
https://twitter.com/beneubanks/status/1095374985583972352
Additionally, as the Chairman and CEO of Citizens Bank had to say, chat bots and other tools can help HR leaders to engage workers and deliver a better employee experience.
https://twitter.com/beneubanks/status/1095402172571734016
Ben Eubanks is the Chief Research Officer at Lighthouse Research & Advisory. He is an author, speaker, and researcher with a passion for telling stories and making complex topics easy to understand.
His latest book Talent Scarcity answers the question every business leader has asked in recent years: “Where are all the people, and how do we get them back to work?” It shares practical and strategic recruiting and retention ideas and case studies for every employer.
His first book, Artificial Intelligence for HR, is the world’s most-cited resource on AI applications for hiring, development, and employee experience.
Ben has more than 10 years of experience both as an HR/recruiting executive as well as a researcher on workplace topics. His work is practical, relevant, and valued by practitioners from F100 firms to SMB organizations across the globe.
He has spoken to tens of thousands of HR professionals across the globe and enjoys sharing about technology, talent practices, and more. His speaking credits include the SHRM Annual Conference, Seminarium International, PeopleMatters Dubai and India, and over 100 other notable events.