How Findem Helped RingCentral Achieve a 3x Candidate Response Rate and Build a Diverse Global Workforce
Findem: Redefining Talent Acquisition with AI and 3D Data
Findem is the only AI-powered talent acquisition solution driven by unique 3D data, providing organizations with unparalleled precision and efficiency in hiring. By consolidating talent acquisition workflows, automating repetitive tasks, and leveraging advanced data attributes, Findem transforms how companies find, engage, and hire the best candidates. Its Talent Data Cloud powers sourcing, CRM, ATS rediscovery, and talent analytics, enabling companies to reduce hiring costs, accelerate time-to-hire, and improve diversity. Trusted by global leaders like PayPal, Medallia, and RingCentral, Findem equips talent teams to achieve their hiring and business goals.
Findem is a winner in the 2024 HR Tech Awards program. The following case study was a major contributor to Findem’s entry and subsequent win. For more information, please visit HRTechAwards.org.
RingCentral: Building a High-Caliber, Diverse Workforce with Findem
The Challenge: Achieving Scale and Diversity
RingCentral, a leader in cloud communications and collaboration software, faced multiple challenges in its talent acquisition process. With aggressive hiring targets, the company struggled to maintain a strong talent pipeline, meet DEI goals, and increase recruiter productivity. The team relied on manual, channel-specific sourcing that was time-consuming and inefficient.
SVP of Talent Alvin Lam noted, “Our aggressive product delivery schedule requires incredibly hard-to-find engineering talent. On top of that, it’s critical to have the right sales team in place to meet revenue goals.”
The Solution: Findem’s Talent Data Cloud
By implementing Findem’s Talent Data Cloud, RingCentral was able to unify its sourcing efforts, adopt a multi-channel approach, and leverage attribute-based search to identify and nurture top candidates. Key solutions included:
- Multi-channel talent acquisition across internal, external, and referral networks.
- AI-powered attribute-based search, enabling targeted and efficient candidate discovery.
- Automated, personalized candidate outreach campaigns to improve response rates.
- Proactive talent nurturing through CRM and ATS rediscovery capabilities.
Breakthrough Results: Scaling Recruitment and Enhancing DEI
Findem delivered transformative results for RingCentral:
- 3x Response Rate: Recruiters achieved response rates three times higher than in-mail campaigns.
- 22% Increase in Pipeline Quality: Talent pipeline quality improved significantly, enabling better hires.
- 40% More Interest from URGs: Diversity efforts received a boost, with increased engagement from underrepresented groups.
One outreach campaign resulted in 400+ candidates contacted in a single day, three screened by day three, and an offer extended and accepted within seven days.
Alvin remarked, “With Findem, we’ve seen much better conversions and significantly increased productivity. It’s the richest talent data set we’ve used.”
Exceeding Expectations with Proactive Talent Intelligence
Findem enabled RingCentral to consolidate its tech stack, improve recruiter productivity, and adopt a strategic, proactive hiring approach. The platform’s AI-driven insights provided talent professionals with unparalleled visibility into candidate attributes, funnel analytics, and competitor benchmarking.
Stephen Stewart, AVP of Talent Brand and Employee Engagement, noted, “Findem’s ability to deliver data-driven insights and actionable intelligence makes it an essential tool for our global hiring efforts.”
Conclusion: A New Era of Talent Acquisition
By partnering with Findem, RingCentral has transformed its talent acquisition strategy, meeting hiring goals, achieving diversity targets, and improving recruiter efficiency. With Findem’s AI and 3D data capabilities, RingCentral continues to build a high-caliber, diverse workforce that supports its innovation and growth on a global scale.
For organizations seeking to modernize their hiring process, this case study highlights how Findem delivers results with unmatched precision and intelligence.
Ben Eubanks is the Chief Research Officer at Lighthouse Research & Advisory. He is an author, speaker, and researcher with a passion for telling stories and making complex topics easy to understand.
His latest book Talent Scarcity answers the question every business leader has asked in recent years: “Where are all the people, and how do we get them back to work?” It shares practical and strategic recruiting and retention ideas and case studies for every employer.
His first book, Artificial Intelligence for HR, is the world’s most-cited resource on AI applications for hiring, development, and employee experience.
Ben has more than 10 years of experience both as an HR/recruiting executive as well as a researcher on workplace topics. His work is practical, relevant, and valued by practitioners from F100 firms to SMB organizations across the globe.
He has spoken to tens of thousands of HR professionals across the globe and enjoys sharing about technology, talent practices, and more. His speaking credits include the SHRM Annual Conference, Seminarium International, PeopleMatters Dubai and India, and over 100 other notable events.